EMOTIONAL LABORS: HEALTH CARE(3)

HEALTH CARE(3)

Despite the examples of emotional labor inducing events provided by the above review, there is a lack of clarification in terms of why such events are emotionally charged. For example, why and under what circumstances are patients hostile or uncooperative? What kinds of things do elicit disgust in nurses or health careers? Why do nursing staff get irritated with patients? It is the lack of this kind of clarification that makes managerial attempts to control emotional labor performance more difficult; if the general categories of emotional labor inducing events were documented, it would be somewhat more realistic for health-care managers to try to implement interventions at this stage. This issue will be returned to with the development of the healthcare model of emotional labor.

Nurses themselves acknowledge the centrality of emotional labor to the concept of caring within their job role. In their qualitative study of nurses’ experiences of emotional labor, Smith and Gray (2000) comment that all of the nurses identified emotional labor as a chief part of the nurse’s role in making patients feel “safe”, “comfortable” and “at home”. Bolton (2001, p. 86) describes nurses as “emotional jugglers” who are able to match face with situation but not necessarily with feeling; she talks of nurses being able to present a “sincere face” whereby feeling matches face, or a “cynical face” to mask feelings they believe should not be displayed (during an interaction of sorrow, for example).

Representative APR 391%

Let's say you want to borrow $100 for two week. Lender can charge you $15 for borrowing $100 for two weeks. You will need to return $115 to the lender at the end of 2 weeks. The cost of the $100 loan is a $15 finance charge and an annual percentage rate of 391 percent. If you decide to roll over the loan for another two weeks, lender can charge you another $15. If you roll-over the loan three times, the finance charge would climb to $60 to borrow the $100.

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