The case of Lloyds TSB Bank: CONCLUSION AND LIMITATIONS

The case of Lloyds TSB Bank: CONCLUSION AND LIMITATIONS

By documenting the process, the functions and activities of opening a student account with Lloyds TSB have been determined. The biggest problem identified from the original flowchart was the time it takes from first entering the bank, to leaving and actually receiving the cards and chequebook. This led to the flowchart being revised so that the whole process is performed at the counter, and all the customer’s details are entered directly into the database. This is more efficient for both the bank and the customer; it also cuts down on paperwork, and the problem of supplying the forms to the bank and making sure that the shelves are stocked at busy periods of the year.

The flowchart methodology used in the study illustrates the effectiveness of flowcharts as a technique to document and highlight service operations, and the line of visibility. However, they are limited when documenting detailed processes. For example, when the service delivery becomes more complicated this will naturally increase the complexity of the flowchart, even though large processes are created on huge diagrams known as a ‘brown paper’. The difficulty still remains of clearly documenting the process so that the given audience can clearly understand the flow of the whole process, and hence understand how the service is delivered.

 

Representative APR 391%

Let's say you want to borrow $100 for two week. Lender can charge you $15 for borrowing $100 for two weeks. You will need to return $115 to the lender at the end of 2 weeks. The cost of the $100 loan is a $15 finance charge and an annual percentage rate of 391 percent. If you decide to roll over the loan for another two weeks, lender can charge you another $15. If you roll-over the loan three times, the finance charge would climb to $60 to borrow the $100.

Implications of Non-payment: Some lenders in our network may automatically roll over your existing loan for another two weeks if you don't pay back the loan on time. Fees for renewing the loan range from lender to lender. Most of the time these fees equal the fees you paid to get the initial payday loan. We ask lenders in our network to follow legal and ethical collection practices set by industry associations and government agencies. Non-payment of a payday loan might negatively effect your credit history.

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