GLOBAL BANKING SURVEY: Reliability

H1ba: There is a positive correlation between reliability and customer satisfaction in the banking sector.

H1b0: There is no correlation between reliability and customer satisfaction in the banking sector

The table shows that the correlation (r) is 0.488 for reliability and the p-value is 0.000, which is less than the significant level (0.01). Therefore, the null hypothesis is rejected and concluded that reliability and customer satisfaction is positively (medium) related in the banking sector .

Responsiveness

H1ca: There is a positive correlation between responsiveness and customer satisfaction in the banking sector.

H1c0: There is no correlation between responsiveness and customer satisfaction in the banking sector

It can be observed in the table that the correlation (r) of responsiveness is 0.493 and the p-value is

0.000, which is less than 0.01. Therefore, the null hypothesis is rejected and it can be concluded that responsiveness is positively (medium) related to customer satisfaction in the banking sector .

Assurance

H1da: There is a positive correlation between assurance and customer satisfaction in the banking sector

H1d0: There is no correlation between assurance and customer satisfaction in the banking sector

The table shows that there is a large positive correlation between assurance and ustomer satisfaction in the banking sector where pD0.01

(p=0.000) and r=0.526. So, the null hypothesis is rejected.

Trust and satisfaction

Finding: In India, the credit crisis has had minimal impact on customer confidence in the banking industry, and customers’ confidence inthe industry appears to have grown in the past12 months. The majority of customers are also very satisfied with the service they get from their banks.

Statistic: 80% say their trust in banks has increased in the past 12 months, and 20% say their confidence has not changed. 65% score their bank four or five out of five when asked about their degree of satisfaction.

Representative APR 391%

Let's say you want to borrow $100 for two week. Lender can charge you $15 for borrowing $100 for two weeks. You will need to return $115 to the lender at the end of 2 weeks. The cost of the $100 loan is a $15 finance charge and an annual percentage rate of 391 percent. If you decide to roll over the loan for another two weeks, lender can charge you another $15. If you roll-over the loan three times, the finance charge would climb to $60 to borrow the $100.

Implications of Non-payment: Some lenders in our network may automatically roll over your existing loan for another two weeks if you don't pay back the loan on time. Fees for renewing the loan range from lender to lender. Most of the time these fees equal the fees you paid to get the initial payday loan. We ask lenders in our network to follow legal and ethical collection practices set by industry associations and government agencies. Non-payment of a payday loan might negatively effect your credit history.

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