## GLOBAL BANKING SURVEY: Data collection procedures

Data were gathered from the banking customers .A set of questionnaire distributed to bank customers. Five post graduate students (interviewers) administered the survey. They administered the survey during two weeks period in July and August, 2011, between 25th July to 7th August, 2011. The first part of the questionnaire consists of the general information of the respondent. Service quality attributes were used in the second part, which is the independent variable of this research. The third part of the questionnaire explains the customer satisfaction and this is the independent/dependent variable of this research. The final part consists of customer loyalty and this is the dependent variable of this research. The interviewers explained each part of the questionnaire to the respondents.

Based on the 100 sample bank customers, the percentage of male and female respondents are 77 and 23 respectively, which shows the male dominancy of bank customers. In the whole sample, 53% of respondents fell in the age range of 21-30, and 32% fell in the range of 31-40. In terms of qualification, the respondents are almost equal and that is, Undergraduate (31%), Graduate (33%), and Post Graduate (35%). 63% of respondents are service holder and 43% of respondents earn more H1a0: There is no correlation between tangibles and customer satisfaction in the Banking sector.

In the table, it can be seen that the correlation (r) of tangibles is 0.491 and the Significant level is 0.01 (pin.01). The table shows that the p-value is 0.000, which is Less than 0.01. We therefore reject the null hypothesis, and concluded that there is a medium positive (r = .491) relationship between tangibles and customer satisfaction in the banking sector.

## Frequently Asked Questions

### Representative APR 391%

Let's say you want to borrow \$100 for two week. Lender can charge you \$15 for borrowing \$100 for two weeks. You will need to return \$115 to the lender at the end of 2 weeks. The cost of the \$100 loan is a \$15 finance charge and an annual percentage rate of 391 percent. If you decide to roll over the loan for another two weeks, lender can charge you another \$15. If you roll-over the loan three times, the finance charge would climb to \$60 to borrow the \$100.

Implications of Non-payment: Some lenders in our network may automatically roll over your existing loan for another two weeks if you don't pay back the loan on time. Fees for renewing the loan range from lender to lender. Most of the time these fees equal the fees you paid to get the initial payday loan. We ask lenders in our network to follow legal and ethical collection practices set by industry associations and government agencies. Non-payment of a payday loan might negatively effect your credit history.

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